Terms and Conditions
Contact Information
For Return/Exchange inquiries: namaste@veeechived.com
For Trade inquiries: vyapaar@veeechived.com
These Terms and Conditions ("Terms") govern your use of the website operated by Veechived Lifestyles LLP ("we," "us," or "Vendor"). By accessing this website or placing an order, you agree to comply with these Terms and our Privacy Policy. If you disagree with any part, do not proceed with your order.
Use of Our Website
These Terms constitute the sole agreement governing your website use, replacing any previous terms unless explicitly agreed upon in writing. By placing an order, you accept these Terms and confirm your lawful intention to purchase.
User Obligations
- Orders should be for legitimate purchases only; speculative, false, or fraudulent orders are prohibited and may be canceled.
- Accurate and up-to-date contact details must be provided, as we may use these for essential communications.
- Failure to provide all necessary information may hinder order processing.
- You affirm that you are at least 18 years old and legally capable of entering a binding contract.
Service Availability
Our products are available for shipping worldwide. However, service limitations may apply based on location or demand, at our discretion.
Order Formation and Confirmation
Placing an order on our website is an offer to purchase our products. No contract is formed until we send an order confirmation followed by a shipment confirmation email. We reserve the right to verify order authenticity via email or phone. Any suspicious orders may be canceled at our discretion.
HOW THE CONTRACT IS FORMED
The information set out in the Terms and the detail contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between You and us until your order has been accepted by us. If we do not accept your order and funds have already been deducted from your account, these will be fully refunded.
To place an order, You will be required to follow the shopping process online and press the "Authorize payment" button to submit the order. After this, You will receive an e-mail from us acknowledging that we have received your order (the "Order Confirmation"). Please note that we will confirm the shipment to You by sending You an e-mail that confirms that the product has been dispatched (the "Shipment Confirmation”). The contract for the purchase of a product between us (Contract) will only be formed when the Invoice is shared, and the piece is done.
The brand holds the authority of checking the authenticity of an order by call or E-mail. On any dissatisfaction/authenticity/No response from the customer of the order being placed, the brand holds the right to cancel the order.
The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.
Contract Scope
The purchase agreement only covers items specified in the shipment confirmation. Any additional items requested in the order will require separate shipment confirmations before inclusion in the contract.
Product Availability
Orders are subject to product availability. In cases of stock shortages or supply issues, we reserve the right to cancel and refund prepaid orders. For customer-requested cancellations, refunds will be issued via Gift Cards.
Order Refusal
We reserve the right to withdraw or alter products, content, or materials from the website. Exceptional circumstances may arise, allowing us to decline an order after an Order Confirmation has been sent. We are not liable for removing products, editing content, or declining an order post-confirmation.
Cancellation Rights
As a consumer, you may cancel an order before dispatch for a full refund per our Returns Policy. Refunds for cancellations will be provided via Gift Cards. Cancellations apply only to products returned in their original condition with all packaging, documents, and instructions intact. Used or altered items are non-refundable. Contracts cannot be canceled for custom items or products without original packaging.
Please handle products responsibly, retaining original packaging and documentation where possible for returns.
Delivery
Subject to availability and unforeseen circumstances, we aim to fulfill orders as per the delivery date mentioned in the Order Confirmation. Delays may arise due to bad weather, restricted delivery areas, or international customs duties. A Rs 50/- shipping fee applies to orders below Rs 2500/-.
Unable to Deliver
After three failed delivery attempts, your order will be returned to origin (RTO), and a refund will be processed to your payment method. Shipping charges will not be refunded for OTP-verified RTO orders.
Risk and Title
Products are your responsibility once delivered. Ownership transfers only upon full payment or delivery. We practice sealed packaging, and you may refuse delivery if packaging is damaged. Notification via email is required. Post-acceptance, we are not liable for the product condition.
Coupons and Vouchers
Promotional coupons and gift vouchers are at our discretion and may be disabled during sales. We reserve the right to withdraw or alter them at any time.
Merchandise Issues
For manufacturing defects, please contact us within 7 days of delivery. Requests beyond this period may be subjective.
Price and Payment
Prices include taxes, and we reserve the right to amend them. Refunds for price discrepancies will be credited to your VEECHIVED wallet. Prepaid payments are processed via our payment gateway, and we only accept INR. Payments made outside our platform will not be processed. Refunds are issued only for confirmed orders.
Liability and Disclaimers
Our liability is limited to the purchase price of the product. We are not liable for indirect losses, including loss of income, business, or data, unless caused by negligence, fraud, or where the law prohibits such exclusions.
We do not guarantee the accuracy or security of information on this website. In cases of product exchange errors, the issue will be assessed based on footage, and no liability will be accepted if the query is not raised within 7 days of pickup. All product information is provided "as is" without warranties.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or in our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent You from using this website to the extent necessary to make a copy of any order or Contract details.
Written Communications
By using our website, you agree to electronic communication for all transactions. This includes receiving emails and notifications posted on our website, which will be considered valid and legally binding.
Notices
Notices should be sent via our web form. We may notify you by email or post. Notices are considered served once posted on the site, sent via email, or three days after posting a letter.
Transfer of Rights and Obligations
You cannot transfer any contract or rights without our consent. We may transfer or subcontract our obligations, which will not affect your consumer rights.
Events Outside Our Control
We are not liable for delays or failure in performance due to Force Majeure events such as strikes, natural disasters, or government actions. We will try to resolve such events as quickly as possible.
Serviceability
If any provision is deemed invalid by law, it will be removed, but the rest will remain valid.
Entire Agreement
These terms represent the complete agreement, overriding any previous discussions. Neither party can claim damages for prior untrue statements unless made fraudulently.
Our Right to Vary These Terms
We can change these terms anytime. Changes will apply to orders made after the update, unless legally required.
Law and Jurisdiction
All contracts are governed by Indian law, and disputes will be handled in Indian courts.
Feedback
We value your feedback, which can be submitted via our web form.
Privacy Policy
We protect your data according to legal requirements and best practices. We won’t share your personal info unless required by law or for fraud prevention.
Marketing Communication
By subscribing to our newsletter at checkout, you agree to receive promotional content via various channels like email, SMS, or WhatsApp.